0161 764 4618
Armac Vets, 147 The Rock, Bury, BL9 0ND
info@armacvets.co.uk
Open 24 hrs a day, 365 day a year.

Armac Veterinary Care | 24 Hr Vet Practices Bury, Bolton & Fairfield

  • 0161 764 4618

    info@armacvets.co.uk

  • Armac Vets, 147 The Rock, Bury,

    BL9 0ND

  • Open 24 hrs a day,

    365 day a year.

Patient – Client Relationships – Our complaints policy

What to do in the first instance
We are committed to providing a high-quality veterinary service to all our clients. If you feel that
this has not been provided to you and your pet, then we need you to tell us about it.
If you have a complaint, then you need to inform us, in writing, of the incident, with as much detail
as possible, including any names of staff members involved to:

The Practice Manager
Armac Veterinary Group Limited
147 The Rock
Bury
Lancashire
BL9 0ND

What will happen next?

  • 1. We will send you a letter of acknowledgment informing you of the receipt of your complaint
    within ten (10) working days of receiving it.
  • 2. We will then carry out a full investigation of your complaint. This will normally involve
    checking your clinical records and speaking to the relevant members of staff.
  • 3. The Practice Manager or Director will send you a detailed written reply to your complaint,
    including his/her suggestions for resolving the matter, within fourteen (14) days of sending
    you the acknowledgement letter.
  • 4. At this stage, if you are not satisfied, then you can contact the Royal College Of Veterinary
    Surgeons:

Professional Conduct Department,
Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF